Refund policy

We care deeply about quality and want every Poplar & Prose order to feel like something worth keeping.

Returns

Eligible in-stock, non-custom items may be returned within 7 days of delivery, provided they are unused and in their original condition.

Certain made-to-order, food, and custom products are not eligible for return. Because our print-on-demand pieces—including apparel, mugs, tumblers, wine glasses, and the Carryall—are made to order, we are unable to accept returns for change of mind, exchanges, or size changes at this time.

Final sale items are not eligible for return.

To request a return, please contact us with your order number. Customers are responsible for return shipping costs unless the return is due to damage, a defect, an incorrect item, or an error on our part.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. We’ll work with you to make it right.

For print-on-demand items fulfilled by Printful, claims for damaged or defective products must also be submitted within 30 days of delivery.

Refunds

Once an approved return is received and inspected, we’ll process your refund to the original payment method. Original shipping costs are non-refundable unless the return is due to damage, a defect, an incorrect item, or an error on our part.

If an item cannot be shipped within the timeframe represented at checkout or otherwise promised, applicable cancellation and refund rights will be honored in accordance with our shipping policy and applicable law. 

If you have any questions before or after placing your order, we’re always happy to help.

Your satisfaction matters to us. We stand behind every piece we send.